Assistant Community Director
|Location:||Little Rock, AR|
|Employment Type:||Full Time|
|Description:||Our premier Apartment Community In West Little Rock is looking for an Assistant Community Director to become apart of our fast growing team. Prior property management and onesite experience required.|
All of our full-time positions offer a complete benefit package that includes a full range of insurance options, flexible spending accounts, 401K, paid holidays, etc.
Richardson Properties is an equal opportunity employer.
|Duties:||MAJOR DUTIES AND RESPONSIBILITIES:|
Duties include, but are not limited to:
1) Schedule, supervise and direct the daily activities of all on-site staff.
a. Prioritize, assign and monitor daily activities, service requests, make-ready
priorities and construction projects.
b. Conduct training, coaching and disciplinary action, as needed, per standards of the management company.
c. Complete performance appraisals as scheduled.
d. Create an atmosphere of cooperation, enthusiasm, service urgency, teamwork, customer satisfaction, and professionalism among staff members.
e. Supervise management of inventory system in conjunction with maintenance
supplies and personnel.
2) Responsibility of fiscal budgetary compliance to approved operation budgets.
a. Complete budget preparation, and annual property inspection for same.
b. Maintain a budget control log and reviews financial statements monthly.
c. Achieve budget goals regarding occupancy, expenses, NCF, etc.
d. Make purchasing decisions within the allocations set forth in the budget.
e. Review monthly income and expense reports and report on any variance.
f. Negotiate for supplies and services with vendors and contractors to achieve best possible prices.
g. Verify that all vendors selected carry required liability and workers compensation
h. Obtain purchases per policy and advises supervisor of any expense overages.
i. Ensure all invoices are processed/posted on a daily basis per company standards.
j. Maintain cash receipt journal, daily and monthly reports.
k. Control petty cash fund and reconcile monthly.
l. Make decisions regarding the repair and/or replacement of Capital Expenditures such as carpet, vinyl, appliances, heating and air conditioning systems, etc.
m. Make determination of security deposit allocation and submit for processing in accordance with the Move Out Procedure.
3) Compliance with management company personnel, operations policy and procedures, and
compliance to company standards.
a. Stay abreast of current policies and guidelines, maintain policy manual as changes
are effected, review and monitor policies with employees to insure compliance.
b. Inspect property daily to ensure a quality presentation of the community.
c. Maintain resident relations; deal with complaints and problems relating to service
and lease provisions.
d. Ensure timely submission of all reports per standard.
e. Process and select new residents in accordance with the management company’s Resident Selection Criteria this includes pre-qualifying the applicant as well as determining eligibility. This is critical in that decisions made can result in the recapture of millions of dollars in tax credits as well as penalties and interest.
f. Maintain records and resident files in an orderly and up-to-date manner.
g. Collect rent, maintain account records, and make bank deposits.
h. Prepare legal action for eviction when necessary.
g. Prepare incident reports when necessary, for information tracking in resident files,
and for insurance purposes.
4) Provide effective marketing and communications, including advising management of
pertinent issues as related to the community, market, or other respective issues.
a. Prepare advertising and marketing plan for the development.
b. Show and lease apartments, handle telephone inquiries.
c. Conduct periodic market surveys and adjust marketing plan accordingly.
d. Collaborate with Regional Director to assess changes in rental market through
analysis of customer traffic and rental records.
5) Plan, promote and implement effective Resident Retention program.
a. Communicate with residents through monthly newsletters, monthly community
activities, regular resident recognition, follow-up on service requests (10% per week) and continual promotion of resident services.
b. Organize and direct the Lease Renewal program by contacting resident at least 30 days in advance to schedule appointment for home visit, review of “gift” options and signature on renewal lease...
c. Perform effective annual apartment inspections of each unit, including Home Visits with each renewal lease and determine action to be taken.
|Qualifications:||Presently or previously employed by a management company, in a position equal in responsibility level to an assistant manager or more advanced position, receiving satisfactory performance evaluations.|
One Site Experience Required.
A Class property experience a PLUS!